An Email step sends an email the moment a respondent reaches it in your form — no Zapier, no webhooks, no SMTP setup. Drop it anywhere in the flow (including on a specific logic-jump branch) and it fires automatically, then the form continues.
Typical uses:
- A donation form → "Thank you, here's your impact summary."
- A booking or lead-magnet form → "Here's your download / your confirmation."
- A mid-flow notification, with different emails per branch.
Adding an email step
Add an Email step from the question palette (the ✉ icon), then fill in:
- To — the recipient. Use a form variable like
{customer_email}, or{respondent.email}on forms that require login. - From (display name) — the name shown in the recipient's inbox. The sending address stays a NueForm address so your emails land reliably; replies go to your Reply-to (or your account email by default).
- Subject and Body — both support
{variables}. Choose HTML for a formatted email (open the full editor to write HTML with a live side-by-side preview) or Plain text.
Test it before you publish
Use Send test to me to send the email — exactly as configured, variables and all — to your own account email. Test sends are free and unlimited on every plan and never count toward your quota.
Silent vs. loading screen
By default the respondent briefly sees a small "sending…" screen. Turn on Silent and the email fires in the background while the form advances instantly.
Delivery, tracking & the Emails page
Every email your forms send appears on the Emails page in the sidebar: who it went to, the subject, which form it came from, and its status — Sent → Delivered → Opened, or Bounced. Open any row to preview the exact email that was delivered.
Open tracking is on by default (turn it off per step). A note on accuracy: some mail apps (notably Apple Mail's Privacy Protection) pre-load images, which can register an "open" the recipient didn't make — so treat opens as directional.
Sending, safely
- One send per respondent. An email step sends once per respondent, even if they navigate back through it. Turn on Resend if revisited if you want it to fire again.
- Respondent data. If your email includes answer variables, that data leaves your form by email — make sure the recipient is meant to receive it. On HIPAA-enabled teams, publishing surfaces a reminder when an email step interpolates response data.
Plans & limits
Building and testing email steps is free on every plan. Live sending is available on Pro and Enterprise:
- Entrepreneur — test mode (build + test to yourself; published forms don't send).
- Pro — 5,000 emails/month included, then $2 per 1,000.
- Enterprise — 50,000 emails/month included, then $2 per 1,000.
Overage is billed automatically on your monthly invoice at $0.002 per email and pauses well above your included amount as a safety cap. Scheduled email sends draw from the same monthly allowance.